Privacy Policy

This policy applies to our marketing website, checkout flows we operate or initiate, and related customer communications. It does not control the privacy practices of third-party payment processors, analytics vendors, or sites we link to — those parties have their own policies.

We collect information you provide directly and information generated when you use our site.

• Identity and contact data: name, email address, and optional phone number.
• Order data: selected package, amount, order reference, and delivery status.
• Communications: messages you send to our support or sales email.
• Technical data: IP address, browser type, device type, referring URL, and approximate location derived from IP.
• Usage data: pages viewed, links clicked, and basic interaction events if analytics are enabled.

Card and alternative payment details are collected and processed by our payment partner. We do not store full card numbers, CVV codes, or bank account numbers on our servers. We may receive limited payment metadata (such as last four digits, payment status, or a processor reference) needed to confirm an order and prevent fraud.

We use personal information to operate the studio and fulfill purchases.

• Process orders, deliver digital packages, and send confirmations.
• Respond to support requests and service-related notices.
• Detect, investigate, and prevent fraud, abuse, or security incidents.
• Improve site performance, content, and package clarity.
• Comply with legal obligations and enforce our Terms.
• Send transactional email only; we do not sell your personal information.

If you are in a region that requires a legal basis for processing (such as the EEA/UK), we rely on: performance of a contract (fulfilling your order); legitimate interests (securing our site, improving services, preventing fraud); consent where required (certain cookies or marketing); and legal obligation where we must retain or disclose records.

We share information only as needed to run the business:

• Payment processors and checkout partners to complete transactions.
• Email and infrastructure providers that host our site or send transactional mail.
• Professional advisors (legal, accounting) under confidentiality where required.
• Authorities when required by law, court order, or to protect rights and safety.
• A successor entity if we merge, sell, or reorganize — with notice where required.

We may use essential cookies for security and session continuity, and optional analytics cookies to understand aggregate traffic. You can control cookies through your browser settings. Blocking essential cookies may break checkout or form flows.

We retain order and contact records for as long as needed to fulfill purchases, provide support, meet tax and accounting requirements, and resolve disputes. Technical logs are typically retained for a shorter period unless needed for security investigations.

We use industry-standard safeguards such as HTTPS, access controls, and limited employee access to order data. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

We are based in the United States. If you access the site from another country, your information may be processed in the U.S. or other locations where our providers operate. Where required, we use appropriate transfer mechanisms.

Depending on your location, you may have rights to access, correct, delete, or export personal information, or to object to or restrict certain processing. To exercise a request, email us with enough detail to verify your identity and locate your records. We may decline requests that are unlawful, excessive, or that would compromise others’ privacy or our security.

If we rely on consent, you may withdraw it at any time without affecting prior lawful processing.

Our services are not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child provided information to us, contact us and we will take appropriate steps to delete it.

We may update this Privacy Policy periodically. The “Last updated” date will change when we do. Material changes may be highlighted on the site or announced by email when appropriate.

Privacy requests: hello@lumevault.store. Mail: 88 Kearny Street, Suite 1700, San Francisco, CA 94108. Phone: +1 (415) 555-0198.